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Archives

30May/23

I have iThemes Security plugin and Wise Chat Pro stopped working. How to fix it?

The shortest answer would be: Please go to WordPress Dashboard > Security > Settings > Advanced > System Tweaks and uncheck “Disable PHP in Plugins”. Then click Save button. Wise Chat ProRead More…

04Feb/23

How to fix “No channels open” message?

First, please try clearing the cache of your browser including Local Storage (this is crucial). Wise Chat Pro uses cache to store some part of its temporary data. In a very rareRead More…

03Apr/22

Auto-scrolling does not work. How to fix it?

Our chat is designed to auto-scroll messages when a new message is posted. This way any new message becomes immediately visible for chatters. However, you may want to read past messages withoutRead More…

22Jan/22

When I try to activate the plugin I get fatal error: Cannot redeclare wise_chat_after_setup_theme_action()

When you try to activate Wise Chat Pro and you get the following error: Fatal error: Cannot redeclare wise_chat_after_setup_theme_action() …. It means that you also installed free Wise Chat plugin. Both freeRead More…

25Dec/21

My messages are not visible until I refresh the page. What is going on?

In order to get new messages the chat is requesting the following URL: https://yourdomain/wp-content/plugins/wise-chat-pro/src/endpoints It is very likely the URL is is forbidden in your setup (403 error). It may be causedRead More…

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