Category: Licenses and payments

  • Can I ask for a refund?

    We would consider a refund if we get a clear proof that you are having issues in our plugin. Right before you purchased Wise Chat Pro, you accepted the fact that we issue refunds only if you prove an error in the plugin. There is a checkbox in the order form on our site that…

  • I just bought your plugin, but I did not get any download link.

    We always send the download link after a successful payment. Please check your Spam folder. It might have got there. If you use Gmail please also check Promotions folder. Sometimes Google marks our e-mails as promotions messages. If you still cannot find the download link please contact us.

  • Do you have a trial version of Wise Chat Pro?

    Yes, we do have a trial version of our chat plugin. You can easily ask us for a trial version here. For more details, visit our blog post. For quick testing, you can also try out our demos. Test them on different browsers and devices anytime. If you have any further questions concerning the plugin,…

  • I do not have PayPal. Can I pay by credit card?

    Yes, we support credit cards as well as debit card payments. In individual, rare situations when you can’t proceed your payment via card, we may offer another payment method – a bank transfer. However you need to contact us directly via our form: to check if it’s possible. We accept USD payments only. Please…

  • What about updates after 6 months?

    When you purchase the plugin you gain access to free updates for 6 months (or 12-18 – depending on option). Then you may either stay with the current version or buy a new license to get the newest version. We do have special prices for license renewals.

  • Is this a one-time payment?

    Yes, this is definitely a one-time payment. After purchasing the plugin you may use it as long as you want without paying any additional money. There are no recurring payments too.