Frequently Asked Questions
Common issues
- My messages are not visible until I refresh the page. What is going on?
- When I try to activate the plugin I get fatal error: Cannot redeclare wise_chat_after_setup_theme_action()
- Auto-scrolling does not work. How to fix it?
- How to fix “No channels open” message?
- I have iThemes Security plugin and Wise Chat Pro stopped working. How to fix it?
Licenses and payments
- Is this a one-time payment?
- What about updates after 6 months?
- I do not have PayPal. Can I pay by credit card?
- Do you have a trial version of Wise Chat Pro?
- I just bought your plugin, but I did not get any download link.
- Can I ask for a refund?
Configuration
- How to create a channel?
- How to set the open/closed hours of different chat channels individually?
- What exactly is the browser? I found this in the chat’s configuration.
- Can Admin see all the chats?
- How do I display the chat on my entire site and not just one page?
- How to add the chat to all posts?
- How to specify an exclusive list of users who have access to the chat?
- How to send a message in PHP?
- Does it run on my server or yours?
- How to adjust the look and feel to match my theme?
- Is there a way to have a different chatroom for each post?
- How to give other users (or user roles) a permission to configure the chat?
- I want to allow submission of images for specific channel only.